Amber & Vetiver is an independent reseller of niche fragrances in Europe. We work with one of the largest third-party distributor networks in Europe purchasing the inventory from authorized fragrance dealers and reputable wholesalers.

We only work with reputable third parties and main European couriers to supply you with the items ordered from our website.

All products offered on our website are 100% authentic, guaranteed.

All fragrance bottles and packaging boxes should have the batch code and this must match. The plastic wrapping should be tightly sealed, not loose or missing. To check whether the product is genuine, you can use the following website: www.checkfresh.com. Just select the brand name and enter batch code and if the product is genuine, it will be recognized and you will be able to see the production date.

Please check your Spam/Junk folder for our e-mails. If you do find our e-mail in Spam/Junk folder, please move it to your main Inbox and unblock to ensure you receive future e-mails from us.

The best way to contact us via e-mail, using the online Contact form on our website or the chat box in the bottom right-hand corner.

Our e-mail address is kate@amberandvetiver.com

We usually respond within a few hours.

We offer delivery to most of the countries within the E.U. For more details please see our Shipping Information page for more details.

From ordering to delivery of a product at your home it can take on average up to six days.

We offer a 14-day return policy. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please see ourReturn and Refund Policy for more details.

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Secondly, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals broken, or any other sign that may lead to suspicion that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digitally (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage will mean the incident will automatically be rejected.

It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digitally (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage will mean the incident will automatically be rejected.Please e-mail us immediately at kate@amberandvetiver.com so that we can initiate the return process with our supplier. Please see our Return and Refund Policy for more details.

We are present on the main social media channels. We would love it if you like and subscribe our posts as it helps us to understand what content to provide to you in the future. FaceBook, YouTube are our preferred channels, here we post product reviews, information about product offers and news. You can also receive updates from us by e-mail, by subscribing to our newsletter at the bottom of our website pages.

We have five languages available on our website. However, if you would like to see the website content in another language, you can change the language settings of your preferred browser to automatically translate all our website content to your language.